Privacy Policy

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Youthdale Statement of Information Practices (Privacy Notice)

You have the right to know how Youthdale collects, uses and discloses your Personal Health Information ("PHI") and how you can get access to it. This PRIVACY NOTICE briefly describes our information privacy practices. For more detail, please contact the Youthdale Privacy Officer, Erin Hann at and ask to review our detailed Privacy Policy.

Youthdale may collect, use and disclose your PHI for the following reasons:

  • direct patient/client care,
  • planning, administration and management of Youthdale programs and services,
  • patient billing (OHIP, your private insurance or others),
  • enhancing patient security at Youthdale,
  • conducting quality improvement activities (such as sending patient satisfaction surveys),
  • facilitating and improving the provision of healthcare services for Ontarians,
  • research (with Research Ethics Board approval),
  • teaching,
  • statistical reporting,
  • fundraising,
  • compliance with legal and regulatory requirements, and
  • as permitted or required by law.

Your PHI is retained in accordance with Youthdales retention policies and as required by law.
Otherwise it is destroyed, erased, or made anonymous.
You have the right to:

  • see and ask for a copy of your PHI.
  • ask us to make corrections to any inaccuracies or incomplete PHI.
  • ask us for a list of how we use or disclose PHI.
  • be told if your PHI is lost, stolen or disclosed with someone without authorization.
  • change your mind if you have previously given us permission to use or disclose your PHI.

To exercise your rights and choices, which are subject to some exceptions, please speak with the Youthdale Privacy Officer at

Questions or complaints about Youthdale's privacy practices may be addressed to the Youthdale Privacy Officer:

Youthdale Privacy Officer
Youthdale Treatment Centre
227 Victoria St, 4th floor
Toronto, ON M5B 1T8
Phone: 416-368-4896 ext. 2384
Fax: 416-368-3192

Any individual may submit a concern or complaint about Youthdales information practices to the Information and Privacy Commissioner of Ontario by contacting:

Office of the Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Phone: 416.326.3333 or 1.800.387.0073
TDD/TTY: 416.325.7539
FAX: 416.325.9195