A new Youthdale. A new plan.

Take a first look at our 2022–2026 Strategic Plan

A message from Mamta & Laura

Dear Youthdale Team,

We are delighted to share Youthdale’s refreshed strategic plan with you. A strategic plan captures our vision, mission, objectives and defines what we will focus on to achieve them.

The past few years have been some of the most difficult in our history, reshaping the environment within which Youthdale operates. As the needs of youth continue to increase, our sector – including Youthdale – are evolving rapidly to provide relevant support. These forces have guided our thinking during this strategic plan refresh to double down on Youthdale’s critical role in supporting young people and their chosen families. 

This refreshed strategic plan charts an inspiring course for the next steps of Youthdale’s journey. We encourage you to review it below.  

The Strategic Planning Committee is grateful for the input you shared last Fall. Your honest survey feedback, along with that from our youth, families, and partners in the sector grounded the approach to this plan. While this work is ambitious, we know it is realistic. In coming months, you’ll hear from the Senior Leadership Team about how we will work together to operationalize the plan.  Central to this is navigating change to reshape our culture and how we deliver services together to provide the greatest impact for children, youth, and families.

On behalf of the Board of Directors and our Senior Leadership Team, thank you for your dedication and engagement as we work together to achieve our vision of Healthy young people, thriving futures. 

Sincerely,

Mamta Chail

President & CEO

Laura Jamer

Chair of the Board of Directors

 

Our vision

Healthy young people,
thriving futures.

Every day we support children and youth with significant mental health difficulties achieve overall health and well-being. We engage the whole person – mentally, physically, and emotionally. We imagine a day when: young people are confident and flourishing, caregivers and chosen families are transformed, and communities benefit from the positive impact. 

YD_Image_SP_4.jpg
YD_Image_SP_1.jpg
YD_Image_SP_3.jpg
YD_Image_SP_2.jpg

Our mission

For young people with severe mental health difficulties and their community: Support the journey to wellness with professional therapeutic services and collaborative support.

We recognize that each child and youth we serve is unique. Their significant, persistent and/or severe mental health difficulties have impacted their functioning within home, school, or community. We create a safe and inclusive place to engage with our child or youth’s support system. We equip young people and their community with a meaningful, evidence-informed tool kit. Our integrated team of professionals work together, and connect with community providers, to support the continuum of care. 

Our enablers

To be successful in our mission, these enablers will ground us: 

Culture of
Connections

Equity, Diversity,
Inclusion & Belonging

Family & Youth Engagement

Our objectives & desired outcomes

Our journey for the next three years, will focus on three themes to support internal excellence in context of the system. 

 

Objective #1

Clinical & Service Excellence

 

Transform delivery to evidence-informed practices

Key results

What Youthdale offers

  • Delivering clearly defined, high-quality, integrated, and interprofessional services for Level 4/5 children and youth

How Youthdale delivers positive outcomes

  • Collaborative interprofessional teams supporting youth and their chosen families

  • Utilizing evidence-informed tools and practices

  • Highly effective triage/intake

  • Enabling continuum of care and transitions

Build service capabilities & capacity

Key results

Structure & Skillsets

  • High-functioning organizational structure with the right skillsets in the right roles

  • Well trained and equipped staff delivering quality services

Processes

  • Clinical, management and operational processes that drive efficiency, integration, and excellence

  • Systematized mechanisms in place to gather child, youth, chosen family input, feedback, and engagement

 

Objective #2

Operational Excellence

 

Energize the staff and culture

Key results

Morale & Culture

  • Staff feel heard, engaged, with a sense of belonging

  • Staff feel appreciated with fair compensation

  • One team culture with physical and psychological safety and EDIB

  • The organization is change-ready with agility to transform

Training & Development

  • Management and staff are knowledgeable on sector context, high-quality service delivery, and management best practices

  • Career development and feedback is managed through performance reviews

Drive organizational stability

Key results

Financial Health

  • A funding strategy supports Youthdale’s mandate

  • Real estate and physical infrastructure supports the Youthdale mandate

Information Systems & Technology

  • Appropriate IS and IT are the backbone for clinical service and operational excellence

  • Effective digital data collection and reporting supports informed decision-making and captures outcomes

  • Organizational reporting is accurate and supports proactive decision-making

 

Objective #3

System Excellence

Integrate effectively with the broader service system

Key results

System Partnerships

  • Relationships with the Lead Agency, OHTs and Ministry are thriving

Community Delivery Partnerships

  • Community partnerships are activated for step-up and step-down in client journeys

  • Consideration has been given to driving system effectiveness by reviewing integration opportunities with other organizations (e.g., merger or shared services)

Profile of Youthdale

  • The profile of YTC is clearly understood and well-regarded within the sector

Our guiding principles remain unchanged.

  • Deliver outstanding service

    Provide the highest quality of care to meet the unique needs of those we serve

  • Build bridges and share

    Create meaningful connections with and among our partners

  • Hear the client voice

    Genuinely seek to understand our clients’ and their families’ needs

  • Celebrate diversity

    Create a place where everyone feels welcome

  • Take small steps to achieve big change

    Through collective efforts, drive a positive impact in our organization and the sector

  • Challenge the status quo

    Always be curious and bring creativity and fresh thinking to everything we do

  • Live with compassion

    Bring authenticity and kindness to nurture a positive atmosphere.

Your feedback is valuable!

Share any thoughts you may have on our new plan at this or any time with:
mchail@youthdale.ca